Legal
Privacy Policy
A plain-language summary of how OnFinance collects, uses and protects your personal information. The linked PDF is the full, authoritative policy.
Privacy Policy (PDF)
Only
what an application needs
Identity, income, expenses and the details a lender asks for. Nothing collected for its own sake.
Never
no data is sold
Access and correct
Ask us any time and we will show you what we hold.
Lenders, our licensee, insurers, valuers and the service providers that support our operations, including an audit team located overseas under arrangements the Privacy Act requires.
Short version. We collect what we need, we protect it, and you can ask to see it.
In summary
We only collect the information we need to provide credit assistance, and in some cases, sensitive information such as health information, where a lender requires it as part of an application.
We don't share your information beyond what's needed to assist you. That can include lenders, our licensee, mortgage insurers, other intermediaries, valuers, and organisations that support our operations (such as printers, mailing houses, lawyers, accountants and auditors). In some cases, an external audit service provider engaged by our licensee may access your information, including a team located overseas (India), under arrangements required by the Privacy Act 1988.
You can access or correct your information, or ask questions about how it's handled, by contacting our office directly (see below). If you're unhappy with how we've handled your information, you can also raise it with the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or enquiries@oaic.gov.au.
Access & corrections
Contact our office to access or update your personal information.
Security
We take reasonable steps to protect your information from unauthorised access, loss or misuse.
Full policy
For complete detail, please refer to the PDF above, which is the authoritative version.
Questions about this document? Contact OnFinance or call 0412 032 242.
Open now. Themy is in the office, so a call will usually get answered straight away.
After hours right now. Leave a message and Themy will get back to you fast, weekends included.Text 0412 032 242Email Themy
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