Credit Guide

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In summary

OnFinance (QLD Compliance Centre Pty Ltd, Australian Credit Licence 483392) is a licensed provider of credit assistance under the National Consumer Credit Protection Act 2009. That means our role is to help you find a suitable credit product. We are not the lender.

By law, we make enquiries about your needs and financial position, and only assist with products that are "not unsuitable" for you based on that assessment. We can provide a Preliminary Assessment report explaining how we reached that view, on request, for up to seven years afterwards.

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How we're paid

Our credit representatives are generally paid a commission directly by the lender on settlement (and sometimes an ongoing amount). This is not payable by you. A direct fee of between $550 and $2,000 may also apply depending on the complexity of your situation; if so, it will be disclosed to you in a Credit Quote before we proceed. We also use a finance aggregator to access lenders, who takes a share of our commission. Full detail on any of these amounts is available on request.

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If you're not happy

We aim to resolve concerns quickly and fairly. Contact us directly first. If you remain unsatisfied, you can escalate to the Australian Financial Complaints Authority (AFCA). See our Dispute Resolution page for full details.